Thank you for shopping at Dream Mart 🛍️. We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
1. Returns
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You may request a return within [7–14 days] of receiving your order.
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To be eligible, the item must be unused, in original packaging, and in the same condition that you received it.
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Certain products (personal care items, intimate goods, clearance/sale products) are non-returnable for hygiene or safety reasons.
2. Refunds 💳
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Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within [5–10 business days].
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Shipping fees are non-refundable unless the return is due to our error (wrong or defective product).
3. Exchanges 🔁
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We only replace items if they are defective, damaged, or incorrect.
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If you need an exchange, contact us at support@dreammart.com with your order details and a photo of the product.
4. Late or Missing Refunds
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If you haven’t received your refund yet, first check your bank account or payment provider.
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Then contact your bank or credit card company (it may take some time before your refund is officially posted).
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If you’ve done all this and still haven’t received your refund, please contact us.
5. Contact Us
For return, refund, or exchange requests:
📧 Email: support@dreammart.com